bgt99's Privacy Policy

bgt99 is a trusted online betting and casino platform operated for users in Bangladesh. We believe that every user's personal information is a valuable asset and that protecting that asset is our responsibility.

This privacy policy ("Policy") describes what information bgt99 collects about you, why it collects it, how that information is used, and under what circumstances it may be shared with third parties. By using our website or services you are agreeing to the terms of this Policy.

If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

1 What Information We Collect

When you create an account on bgt99 and while using our services, we collect various types of information. This information falls into two main categories:

A. Information you provide directly:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity verification documents (e.g., a copy of your national ID or passport — only when required)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account numbers)
• Login credentials (passwords stored in encrypted form)

B. Information collected automatically:

• IP address and device information
• Browser type and operating system
• Site usage data (pages visited, time spent, click patterns)
• Information collected through cookies and similar tracking technologies
• Gaming history and betting transaction records

2 Purpose of Data Collection

bgt99 collects and uses your information for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Implementing appropriate security measures to prevent fraud and money laundering
• Verifying your age (bgt99 strictly follows a 21+ policy)
• Providing customer support and resolving issues
• Managing bonuses, promotions, and VIP benefits
• Ensuring responsible gaming and identifying problematic play patterns
• Improving platform security and performance

3 Use of Cookies

The bgt99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help our site remember your preferences and usage patterns.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remember your language preference, login state, and other settings.
• Analytical cookies: Collect anonymous statistics to help us understand which parts of the site are used most.

You can control cookies by changing your browser settings. Please note that disabling cookies may limit some site functionality.

4 Sharing Information with Third Parties

bgt99 never sells your personal information. However, for operational purposes, information may be shared with trusted third parties in specific circumstances:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to verify transactions.
• Technology service providers: Companies that assist with server hosting, cybersecurity, and data analytics operate under confidentiality agreements.
• Game software providers: Game companies (such as JILI, PG Soft, Pragmatic Play, and Spribe) receive limited information necessary to ensure fair gameplay.
• Legal obligations: Information may be disclosed to comply with legal obligations upon a valid request from a competent authority.

Outside the circumstances listed above, your information will not be shared with any third party without your explicit consent.

5 Security Technologies and Practices

bgt99 uses industry-standard security technologies to protect your information:

• SSL encryption: Our entire site is secured with 256-bit SSL (Secure Socket Layer) encryption, which encrypts all communication between your browser and our servers.
• Password hashing: Your password is never stored in plain text — it is kept in encrypted form using industry-standard hashing algorithms.
• Firewall and intrusion detection: Advanced firewalls and intrusion detection systems are active on our infrastructure at all times.
• Regular security audits: Third-party security assessments are conducted regularly to identify vulnerabilities in our systems.
• Access controls: Only authorized personnel have limited access to your information, and they operate under strict confidentiality policies.

Please note that no method of transmitting information over the internet or storing it electronically is completely secure. We make every effort to protect your information using industry-accepted practices, but no organization can guarantee absolute security.

6 Your Rights Over Your Information

As a registered user of bgt99, you have the following rights:

• Right to access: You may request to view the personal information stored in your account at any time.
• Right to correction: You have the right to request corrections if any information you have provided is inaccurate.
• Right to deletion: In certain circumstances you may request that your personal information be deleted, though this may be limited where legal obligations or active disputes apply.
• Right to restrict processing: In certain cases you may request that the processing of your information be limited.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to object: You may object to your information being used for specific purposes.

To exercise these rights, contact us at [email protected]. We will process your request within a reasonable timeframe.

7 How Long We Keep Your Information

bgt99 retains your information according to the following policy:

• Active accounts: All necessary information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, financial and identity-related information is retained for as long as required by applicable legal obligations.
• Transaction records: All financial transaction records are retained for the period required to meet regulatory and legal obligations.
• Marketing data: If you withdraw consent for marketing communications, information used for that purpose is deleted as promptly as possible.

Once the retention period has ended, your information is securely deleted or anonymized so that you can no longer be identified.

8 Policy Regarding Users Under 21

bgt99 strictly enforces a 21+ age limit. Our services are intended only for individuals aged 21 or older.

We do not knowingly collect personal information from anyone under the age of 21. If we find evidence that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our services, please notify us at [email protected].

9 Promotional Messages and Opt-Out

With your consent, bgt99 may send you messages about relevant offers, bonus updates, and new platform features. These messages may be sent via email or SMS.

You may unsubscribe from marketing communications at any time:

• By clicking the "Unsubscribe" link in any marketing email
• By sending an opt-out request to [email protected]
• By changing your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you important account-related messages (such as transaction confirmations and security alerts).

10 How This Policy May Change

bgt99 may update this privacy policy from time to time. Changes may be made due to service improvements, technical changes, or legal requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the site
• The update date will be noted at the top of this page

If you continue using bgt99 after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend that you visit this page regularly.

11 Contact Us

If you have any questions, comments, or objections regarding this privacy policy, or if you wish to exercise any rights relating to your information, please contact us:

• Email: [email protected]
• Live Chat: Active 24/7
• Languages: Bengali & English

Our privacy team will give your request careful consideration and respond as soon as possible.